Service Details
What's included in a basic cleaning service?
Our basic service includes cleaning the kitchen, bathrooms, bedrooms, and living room. This covers dusting all surfaces, vacuuming or sweeping, and mopping floors.
Do you bring your own cleaning supplies and equipment?
Yes, our team arrives with all the necessary professional-grade supplies and equipment. If you prefer us to use your products, please let us know when booking.
Can I request a custom cleaning service?
Absolutely. We can tailor the service to your needs, such as cleaning only the kitchen and bathrooms or performing a deep clean on a specific area.
How long does a house cleaning take?
It depends on the size and condition of the property. An average 3-bedroom house typically takes between 3 to 5 hours.
Do you offer post-construction or remodeling cleanup?
Yes, we have a specialized service for this type of heavy-duty cleaning.
Trust & Safety
Does your cleaning staff go through a background check?
Yes, our clients' safety and trust are our top priority. All our staff members have passed a rigorous selection and background check process to ensure their complete reliability and professionalism.
Do I need to be home during the cleaning?
It's not necessary. Many of our clients provide us with access (a key, a code, etc.), and we handle the rest. You can go to work or run errands with complete peace of mind that your home is in good hands.
Do you have insurance in case of accidents?
We pride ourselves on our care and professionalism. In the unlikely event of an incident or accidental damage, we are committed to working directly with you to find a fair and prompt resolution.
Booking & Expectations
What should I do to prepare my house before you arrive?
For a more efficient cleaning, we recommend tidying up personal items, clothes, or toys. If you have pets, we appreciate you securing them in a comfortable spot for them and our team.
What if I'm not satisfied with the service?
Your satisfaction is our guarantee! If for any reason you are not happy with any aspect of the cleaning, please contact us within 24 hours, and we will gladly return to correct any details at no additional charge.
Do you work on weekends or holidays?
Yes, we work from Monday to Sunday, including most holidays, by appointment.
What areas do you service?
We cover San Francisco and surrounding areas. If you have any doubts about your location, please contact us.
What is your cancellation policy?
You can cancel or reschedule without any charge with at least 24 hours' notice.
Pricing & Payment
When is the payment for the service due?
Payment is due upon completion of the service, once you have verified that all work has been completed to your satisfaction.
Is the quoted price final?
Yes, if the quote is provided after an on-site evaluation, the price is final. If it's an online estimate, it could be adjusted slightly if the property's condition is significantly different than described. We will always confirm the final price before starting any work.
What payment methods do you accept?
We accept cash, bank transfers, Zelle, and credit/debit card payments.